Regulamin sklepu

Description of contents

Effective from 24.03.2025

General provisions
Electronic store services
Contracts of Sale
Product payment methods and terms
Cost, methods and date of delivery and product pickup
Rules for using the loyalty program
Claims Handling Procedure
Out-of-court complaint and redress procedures and rules of access to these procedures
Right of withdrawal
Digital products and the right to use digital products (license)
Entrepreneurial regulations
Product reviews
Illegal content and other content that does not comply with the regulations
Final provisions
Template withdrawal form (Appendix number 2 to the Consumer Rights Act)

1. General Provisions

1.1. The Internet Shop available at the Internet address www.strefadrukarek.pl is run by POWER TOOLS MAREK BIELESZ SPÓŁKA KOMANDYTOWA with its registered seat in Cieszyn (registered office and delivery address: 210 Bielska St., 43-400 Cieszyn); entered in the Register of Entrepreneurs of the National Court Register under the KRS number 0000945771; register court where the company's documentation is kept: District Court in Bielsko-Biała, VIII Economic Department of the National Court Register; NIP: 5482741601; REGON: 520947688, e-mail address: kontakt@strefadrukarek.pl, telephone number: 33 482 49 01.

1.2 These Regulations are addressed to both consumers and businesses using the Online Store, unless a particular provision of the Regulations provides otherwise.

1.3 The administrator of the personal data processed in the Online Store in connection with the implementation of the provisions of these Regulations is the Seller. Personal data are processed for the purposes, for the period and based on the grounds and principles indicated in the Privacy Policy published on the website of the Online Store. The Privacy Policy primarily contains the rules regarding the Administrator's processing of personal data in the Online Store, including the grounds, purposes and period of processing of personal data and the rights of data subjects, as well as information regarding the use of cookies and analytical tools in the Online Store. Use of the Online Store, including making purchases, is voluntary. Likewise, the related provision of personal data by the Customer or Client using the Online Store is voluntary, subject to the exceptions indicated in the privacy policy (conclusion of a contract and statutory obligations of the Seller).

1.4 Definitions:

ACUMULATOR - a source of electrical energy generated by direct conversion of chemical energy, which consists of one or more: (1) secondary rechargeable battery cells, or (2) a rechargeable battery, including a button cell or a set, which is sealed and can be carried in hand within the meaning of the Act of April 24, 2009 on batteries and accumulators (i.e., Journal of Laws of 2022, item 1113).
WORKING DAY - one day from Monday to Friday excluding public holidays.
Registration Form - a form available on the Online Store that allows you to create an Account.
ORDING FORM - Electronic Service, an interactive form available on the Online Store that allows you to place an Order, in particular by adding Products to an electronic shopping cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.
CUSTOMER - (1) a natural person with full legal capacity, and in cases provided for by generally applicable laws, also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, which is granted legal capacity by law - who has concluded or intends to conclude a Sales Agreement with the Seller.
CIVIL CODE - the Civil Code Act of April 23, 1964 (Journal of Laws 1964 No. 16, item 93 as amended).
ACCOUNT - Electronic Service, a set of resources in the Service Provider's ICT system, marked with an individual name (login) and password provided by the Customer, in which data provided by the Customer and information about Orders placed by him/her in the Online Store are collected.
NEWSLETTER - Electronic Service, an electronic distribution service provided by the Service Provider via e-mail, which enables all Service Recipients using it to automatically receive from the Service Provider the cyclical content of successive editions of a newsletter containing information about Products, news and promotions in the Online Store.
GRAPHIC PLANS - the design of the Product prepared by the Customer along with any technical comments of the Customer.
COPYRIGHT - the Copyright and Related Rights Act of February 4, 1994 (Journal of Laws No. 24, item 83 as amended).
Product - a movable item, digital content or service available on the Online Store that is the subject of a Sales Agreement between the Customer and the Seller.
DIGITAL PRODUCT - a type of Product available on the Online Store as digital content for sale in electronic form, to be read on a suitable electronic device (e.g. e-book). Detailed information about Digital Products and the necessary instructions for using Digital Products can be found in the description of the respective Digital Product.
Loyalty PROGRAM - a promotional action consisting in awarding Points to Participants for orders made. The Loyalty Program does not constitute a game of chance or a pari-mutuel bet within the meaning of the Act of November 19, 2009 on gambling games.
Points - points awarded to the Loyalty Program Participant for purchases in the Online Store.
REGULAMS - these rules and regulations of the Online Store.
Internet SHOP - the Service Provider's online store available at the following web address: www.strefadrukarek.pl.
SPECIFICATION OF GRAPHIC FILES - specification of technical requirements for text, graphic or color elements of Graphic Files.
SELLER; SERVICE PROVIDER - POWER TOOLS MAREK BIELESZ SPÓŁKA KOMANDYTOWA with its registered seat in Cieszyn (registered office and delivery address: 210 Bielska St., 43-400 Cieszyn); entered in the Register of Entrepreneurs of the National Court Register under the KRS number 0000945771; register court where the company's documentation is kept: District Court in Bielsko-Biała, VIII Economic Department of the National Court Register; NIP: 5482741601; REGON: 520947688, e-mail address: kontakt@strefadrukarek.pl, telephone number: 33 482 49 01.
Participant - Customer participating in the Loyalty Program.
SALE AGREEMENT - an agreement for the sale of a Product concluded or entered into between the Customer and the Seller through the Online Store.
Electronic SERVICE - a service provided electronically by the Service Provider to the Customer via the Online Store.
SERVICE USER - a natural person with full legal capacity, and in cases provided for by generally applicable laws, also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, which is granted legal capacity by law - using or intending to use the Electronic Service.

1.5 BATTERY AND ACUMULATORS ACT - Act of April 24, 2009 on batteries and accumulators (Journal of Laws 2015.687 as amended).

CONSUMER RIGHTS ACT - Act of May 30, 2014 on consumer rights (Journal of Laws 2014 item 827 as amended).
FINAL USER - an entity that uses electricity from batteries or accumulators within the meaning of the Batteries and Accumulators Act.
ORDER - Customer's declaration of intent made via the Order Form and aimed directly at concluding a Product Sales Agreement with the Seller.
VERIFICATION OF FILES - verification by the Vendor of the compliance of the Customer's Graphic Files with the requirements set forth in the Graphic File Specification.

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2. Electronic services in an online store

2.1 The following Electronic Services are available on the Online Store: Account, Order Form and Newsletter.

Account - the use of an Account is possible after the Service Recipient performs a total of two consecutive steps - (1) completing the Registration Form and (2) clicking on the "Registration" field. In the Registration Form, it is necessary for the Service Recipient to provide the following data of the Service Recipient: e-mail address and password. During the registration process the Customer may provide additional data: name and surname, address (street, house number, postal code, city, country), contact phone number. In the case of non-consumers also the company name and Tax Identification Number.
1. The Account Electronic Service is provided free of charge for an indefinite period of time. The Customer has the possibility, at any time and without giving any reason, to remove the Account (resignation from the Account) by sending an appropriate request to the Service Provider, in particular via e-mail to: kontakt@strefadrukarek.pl or in writing to the address: 210 Bielska Street, 43-400 Cieszyn.
Order Form - the use of the Order Form begins when the Customer adds the first Product to the electronic shopping cart on the Online Store. The Order is placed when the Customer completes a total of two consecutive steps - (1) completing the Order Form and (2) clicking the "Confirm Purchase" box on the Web Store page after completing the Order Form. - Up to this point, it is possible to modify the entered data on your own (for this purpose, you should be guided by the displayed messages and information available on the website of the Online Store). In the Order Form, it is necessary for the Customer to provide the following data concerning the Customer: name and surname/company name, address (street, house number/apartment, postal code, city, country), e-mail address, contact telephone number and data concerning the Sales Agreement: Product(s), quantity of Product(s), place and method of delivery of Product(s), method of payment. In the case of Customers who are not consumers, it is also necessary to provide company name and Tax Identification Number.

The Electronic Order Form Service is provided free of charge and is of a one-time nature and terminates when an Order is placed through it or when the Service Recipient discontinues placing an Order through it earlier.

Newsletter - use of the Newsletter takes place after providing in the "Newsletter" tab visible on the Online Store website the e-mail address to which subsequent editions of the Newsletter are to be sent and clicking the "Sign me up" box. You can also sign up for the Newsletter by checking the appropriate checkbox when creating an Account and placing an Order - as soon as the Account is created or the Order is placed, the Customer is signed up for the Newsletter.

The Newsletter Electronic Service is provided free of charge for an indefinite period of time. The Customer has the possibility, at any time and without giving any reason, to unsubscribe from the Newsletter (Newsletter cancellation) by sending an appropriate request to the Service Provider, in particular via e-mail to: kontakt@strefadrukarek.pl or in writing to the address: 210 Bielska Street, 43-400 Cieszyn.

2.2 Technical requirements necessary for cooperation with the information and communication system used by the Service Provider: (1) computer, laptop or other multimedia device with access to the Internet; (2) access to electronic mail; (3) web browser in the current version: Mozilla Firefox; Opera; Google Chrome; Safari or Microsoft Edge; (4) recommended minimum screen resolution: 1024x768.

2.3 The Client is obliged to use the Online Shop in a manner consistent with the law and morality, taking into account respect for personal rights and copyrights and intellectual property rights of the Service Provider and third parties. The Client is obliged to enter data in accordance with the facts. The Client is obliged to prohibit the provision of unlawful content.

2.4 The procedure for complaints regarding Electronic Services is indicated in Section. 7. of the Regulations.

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3. Terms and conditions of the sales contract

3.1 The conclusion of the Sales Agreement between the Customer and the Seller shall take place after the Customer places an Order using the Order Form on the Online Store in accordance with point. 2.1.2 of the Terms and Conditions.

3.2 The price of the Product shown on the website of the Online Store is given in Polish Zloty and includes taxes. The Customer is informed about the total price including taxes of the Product being the subject of the Order, as well as about the delivery costs (including fees for transportation, delivery and postal services) and other costs, and when it is not possible to determine the amount of these fees - about the obligation to pay them, the Customer is informed on the pages of the Online Store during the placement of the Order, including at the moment of expressing the Customer's will to be bound by the Sales Agreement.

3.3 The procedure for concluding a Sales Agreement in the Online Store using the Order Form.

The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places an Order on the Online Store in accordance with item 2.1.2 of the Terms and Conditions. 2.1.2 of the Terms and Conditions.
After the Order is placed, the Seller shall immediately confirm its receipt and simultaneously accept the Order for execution. Confirmation of receipt of the Order and its acceptance for execution is made by the Seller sending the Customer an appropriate e-mail message to the Customer's e-mail address provided during the placement of the Order, which contains at least the Seller's statements about receipt of the Order and its acceptance for execution and confirmation of the conclusion of the Sales Agreement. Upon receipt by the Customer of the above e-mail message, the Sales Agreement between the Customer and the Seller is concluded.

3.4 The content of the concluded Sales Agreement shall be recorded, secured and made available to the Customer by (1) making these Terms and Conditions available on the website of the Online Store and (2) sending the Customer the e-mail message referred to in point. 3.3.2. of the Terms and Conditions. The content of the Sales Agreement is additionally recorded and secured in the IT system of the Seller's Online Store.

3.5 Verification procedure, commencement of execution of the Sales Contract by the Seller in the case of individualized orders.

After the conclusion of the Sales Agreement, a File Verification is carried out by the Seller immediately (within a maximum of 3 Business Days). If, as a result of the Verification of the Files, it turns out that the Graphic Files need to be corrected, the Seller shall immediately inform the Customer thereof via e-mail, who shall be obliged to make the corrections in accordance with the Seller's information and send the corrected Graphic Files to the Seller within 7 business days, unless the parties agree otherwise.
The Seller shall commence performance of the Sales Agreement upon: (1) completion of the File Verification (if no corrections are necessary) or (2) receipt by the Seller of the Graphic Files corrected by the Customer in accordance with the Seller's comments sent to the Customer after the File Verification (if corrections are necessary) or (3) receipt by the Seller of the Customer's request to commence performance of the Sales Agreement despite the absence of a positive File Verification and the failure of the Customer to send the corrected Graphic Files.
The Seller performs the Product that is the subject of the Sales Contract in accordance with the Product Specification on the basis of the Customer's Graphic Files and any agreements between the Customer and the Seller within the framework of Verification of the Files.

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4. Methods and terms of payment for the product

4.1 The Seller shall make available to the Customer the following methods of payment for the Sales Agreement:

Payment by cash on delivery upon receipt of shipment.
Payment by bank transfer to the Seller's bank account.
Payment in the installment system via the Przelewy24.pl service - the company PayPro S.A. based in Poznań (registered office address: ul. Kanclerska 15, 60-327 Poznań), entered in the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań - Nowe Miasto and Wilda in Poznań, VIII Economic Department of the National Court Register under the KRS number 0000347935, NIP 7792369887, REGON 301345068.
Electronic and credit card payments via Przelewy24.pl and iMoje.pl - the possible current methods of payment are specified on the website of the Internet Shop in the information tab concerning the methods of payment (https://strefadrukarek.pl/news/n/113/Sposoby-platnosci) and on the website https://www.przelewy24.pl/ and https://www.imoje.pl.

Settlement of electronic payment and payment card transactions is carried out according to the Client's choice via Przelewy24.pl or iMoje.pl. Handling of electronic payments and payment cards is carried out by:

Przelewy24.pl - the company PayPro S.A. with its registered seat in Poznań (address: ul. Kanclerska 15, 60-327 Poznań), entered in the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań - Nowe Miasto and Wilda in Poznań, VIII Economic Department of the National Court Register under the KRS number 0000347935, NIP 7792369887, REGON 301345068.
iMoje.pl - the company ING BANK ŚLĄSKI SPÓŁKA AKCYJNA with its registered office in Cracow (registered office address: ul. Sokolska 34, 40-086 Katowice); entered in the register of entrepreneurs of the National Court Register by the District Court of Katowice - Wschód in Katowice, 8th Commercial Department of the National Court Register under the number KRS 0000005459; share capital in the amount of: PLN 130,100,000.00 paid in full; NIP: 6340135475.

The "Buy with Twisto" deferred payment service via iMoje.pl.

The service is provided by Twisto Polska Sp. z o.o. with its registered office in Warsaw (address: ul. Puławska 2, 02-566 Warsaw), registered in the Register of Entrepreneurs of the National Court Register by the District Court for the City of Warsaw in Warsaw, XIII Economic Department of the National Court Register under the KRS number 0000689624; share capital in the amount of: PLN 1,000,000.00.

Payment by Points, in accordance with the rules set forth in Section 6 of the Regulations.

4.2 Payment Term:

In case the Customer chooses payment by bank transfer, electronic payment or payment card, the Customer shall be obliged to make payment within 7 calendar days from the date of conclusion of the Sales Agreement.
If the Customer chooses cash on delivery payment upon delivery of the shipment, the Customer shall be obliged to make payment upon delivery of the shipment.
When the Customer chooses the deferred payment method, the Customer is obliged to make payment to Twisto Polska Sp. z o.o. within the period agreed with the creditor, in accordance with the accepted regulations of the "Buy with Twisto" purchase formula.

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5. Cost, methods and date of delivery and collection of the product

5.1 The delivery of the Product is available in the territory of the Republic of Poland.

5.2 The delivery of the Product to the Customer is chargeable, unless the Sales Agreement provides otherwise. The Product delivery costs (including transportation, delivery and postal service fees) are indicated to the Customer on the pages of the Online Store in the information tab concerning delivery costs and during the placement of the Order, including at the moment of expressing the Customer's will to be bound by the Sales Agreement.

5.3 Personal collection of the Product by the Customer is free of charge.

5.4 The Seller shall make available to the Customer the following methods of delivery or collection of the Product:

Courier delivery, cash on delivery.
Personal collection available at: 210 Bielska Street, 43-400 Cieszyn - on Business Days, from 08:00 to 14:00.

5.5 The term of delivery of the Product to the Customer is up to 30 Business Days, unless a shorter term is specified in the description of the Product or during the placing of the Order. In the case of Products with different delivery terms, the delivery term is the longest term specified, which, however, cannot exceed 30 Business Days. The beginning of the term of delivery of the Product to the Customer is calculated as follows:

In case the Customer chooses the method of payment by bank transfer, electronic payment or payment card - from the date of crediting the Seller's bank account or settlement account.
In case the Customer chooses cash on delivery payment method - from the date of the conclusion of the Sales Agreement.
In case of selection by the Customer of a method of payment in the installment system - from the date of notification to the Seller by the lender of the conclusion of a credit agreement with the Customer, but no later than from the date of crediting the Seller's bank account with the funds from the credit granted to the Customer.
In the case of selection by the Customer of a deferred payment method within the "Buy with Twisto" service - from the date of notification by Twisto Sp. z o.o. to the Seller of deferred payment for purchases made for the Customer, but no later than from the date of crediting the Seller's bank account with funds from credit granted to the Customer by Twisto Sp. z o.o.

5.6 Deadline for readiness of the Product for pick-up by the Customer - if the Customer chooses to pick up the Product in person, the Product shall be ready for pick-up by the Customer by the 1st Business Day, unless a shorter deadline is specified in the description of the Product in question or when placing the Order. In the case of Products with different dates of readiness for collection, the date of readiness for collection shall be the longest date specified, which, however, shall not exceed the 1st Business Day. The Customer will be additionally informed by the Seller about the readiness of the Product for collection. The beginning of the deadline for readiness of the Product for collection by the Customer is calculated as follows:

In case the Customer chooses the method of payment by bank transfer, electronic payment or payment card - from the date of crediting the Seller's bank account or settlement account.
In case of selection by the Customer of a method of payment in the installment system - from the date of notification to the Seller by the lender of the conclusion of a credit agreement with the Customer, but no later than from the date of crediting the Seller's bank account with the funds from the credit granted to the Customer.
In the case of selection by the Customer of a deferred payment method within the "Buy with Twisto" service - from the date of notification by Twisto Sp. z o.o. to the Seller of deferred payment for purchases made for the Customer, but no later than from the date of crediting the Seller's bank account with funds from credit granted to the Customer by Twisto Sp. z o.o.

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6. Rules for using the loyalty program

6.1 The Seller shall operate a Loyalty Program for Customers who:

Registered an Account with the Online Store.
Accepted the Terms and Conditions of the Online Store.

6.2 The Seller shall award Points to the Participant based on the value of the order.

Points are credited to the Customer's Account when his order received the status "Sent".
For every £1.00 spent, the retailer awards 1 point to the Participant.

6.3 Orders on the basis of which the Participant loses the right to Points under the Loyalty Program are:

Submitted outside the Online Store.
Submitted outside the Customer Account.
Such that have received the status "Cancelled".

6.4 The Participant may use Points by exchanging them for the value by which the value of the order will be reduced in accordance with the conversion rate of 200 points = PLN 1.00.

6.5 The Loyalty Program is introduced for an indefinite period of time.

6.6 The Points accumulated by the Participant shall have no expiration date and may be used by him/her for the entire duration of the Loyalty Program.

6.7 Points are not exchangeable for any legal tender.

6.8 If the Participant returns a Product purchased with Points, the Seller shall refund the used Points to the Customer Account.

6.9 The Seller may decide to terminate the Loyalty Program at any time, provided that:

It shall inform the Participants of its intention to terminate the Loyalty Program well in advance, but not less than 30 days before the planned termination of the Loyalty Program's operation, so as to allow its Participants to use the accumulated Points.
The communication of the information referred to in section 6.6.1. of the Terms and Conditions will be made to the Participant's e-mail address indicated in the Registration Form and by publishing a message on the website of the Online Store.
In the event of termination of the Loyalty Program, unused Points lose their power and it becomes impossible to use them in the Online Store.

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7. Complaint handling procedure

7.1 This Section 7 of the Terms and Conditions sets out the procedure for handling complaints common to all complaints submitted to the Seller, in particular complaints regarding Products, Sales Agreements, Electronic Services and other complaints related to the operation of the Seller or the Online Store.

7.2 A complaint may be filed, for example:

In writing to the address: 210 Bielska Street, 43-400 Cieszyn.
In electronic form via e-mail to: kontakt@strefadrukarek.pl.
Sending or returning the Product as part of a complaint may be done to the address: 210 Bielska Street, 43-400 Cieszyn.

It is recommended to provide in the description of the complaint: (1) information and circumstances regarding the subject of the complaint, in particular the nature and date of the irregularity or non-conformity with the contract; (2) the demand for a method of bringing the complaint into conformity with the contract or a statement of price reduction or withdrawal from the contract or other claim; and (3) contact information of the complainant - this will facilitate and expedite the processing of the complaint. The requirements specified in the preceding sentence are in the form of a recommendation only and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.

7.5 If the contact information provided by the complainant changes during the processing of the complaint, he is obliged to notify the Seller.

The complainant may attach evidence (e.g. photos, documents or Product) related to the subject of the complaint. The Seller may also ask the complainant to provide additional information or send evidence (e.g. photos), if this will facilitate and expedite consideration of the complaint by the Seller.

7.7 The Seller shall respond to the complaint immediately, but no later than within 14 calendar days of receipt.

7.8 The basis and scope of the Seller's statutory liability are set forth in generally applicable laws, in particular the Civil Code, the Consumer Rights Act and the Act on Providing Electronic Services of July 18, 2002 (Journal of Laws No. 144, item 1204, as amended). Additional information regarding the Seller's liability, as provided by law, for the Product's compliance with the Sales Agreement is indicated below:

In the event of a complaint about a Product - a movable item - purchased by the Customer on the basis of a Sales Agreement concluded with the Seller until December 31, 2022, the provisions of the Civil Code as in effect until December 31, 2022, in particular Articles 556-576 of the Civil Code, shall govern. These provisions determine, in particular, the basis and scope of the Seller's liability to the Customer if the sold Product has a physical or legal defect (warranty). In accordance with Article 558 § 1 of the Civil Code, the Seller's liability under warranty for a Product purchased in accordance with the preceding sentence against a Customer who is not a consumer is excluded.
In the case of a complaint about a Product - a movable item (including a movable item with digital elements), excluding, however, a movable item that serves only as a carrier of digital content - purchased by the Customer on the basis of a Sales Agreement concluded with the Seller from January 1, 2023, are determined by the provisions of the Consumer Rights Act as in effect from January 1, 2023, in particular Articles 43a - 43g of the Consumer Rights Act. These provisions determine, in particular, the basis and scope of the Seller's liability to the consumer in the event of non-compliance of the Product with the Sales Agreement.
In the case of a complaint about a Product - digital content or service or a movable thing that serves only as a carrier of digital content - purchased by the Customer on the basis of a Sales Agreement concluded with the Seller from January 1, 2023, or before that date, if the delivery of such a Product was to take place or occurred after that date, the provisions of the Consumer Rights Act as in effect from January 1, 2023, in particular Articles 43h - 43q of the Consumer Rights Act, shall determine. These provisions determine, in particular, the basis and scope of the Seller's liability to the consumer in the event of non-compliance of the Product with the Sales Agreement.

7.9 In addition to statutory liability, a warranty may be provided for the Product - this is a contractual (additional) liability and can be exercised when the Product is covered by a warranty. The warranty may be provided by an entity other than the Seller (e.g. by the manufacturer or distributor). Detailed terms and conditions of liability under the warranty, including details of the entity responsible for the implementation of the warranty and the entity entitled to benefit from it, are available in the description of the warranty, e.g. in the warranty card or elsewhere regarding the granting of the warranty. The Seller indicates that in the event of non-conformity of the Product with the contract, the Customer is entitled by law to legal remedies on the part and at the expense of the Seller, and that the warranty does not affect these legal remedies.

7.10. The provisions contained in sections 7.8.2. and 7.8.3. of the Regulations concerning the consumer shall also apply to the Customer who is a natural person concluding an agreement directly related to his/her business activity, when it follows from the content of this agreement that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.

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8. Out-of-court complaint and redress procedures and rules of access to these procedures

8.1 Out-of-court dispute resolution methods include (1) allowing the parties' positions to be brought closer together, e.g., through mediation; (2) proposing a solution to the dispute, e.g., through conciliation; and (3) resolving the dispute and imposing a solution on the parties, e.g., through arbitration (conciliation court). Detailed information on the possibility for a consumer customer to use out-of-court procedures for handling complaints and pursuing claims, the rules of access to these procedures, and a friendly search engine for entities engaged in amicable dispute resolution are available on the website of the Office of Competition and Consumer Protection at: https://polubowne.uokik.gov.pl/

8.2 There is a contact point at the President of the Office of Competition and Consumer Protection, whose task is, among other things, to provide consumers with information on out-of-court settlement of consumer disputes. The point can be contacted by consumers: (1) by telephone - by calling 22 55 60 332 or 22 55 60 333; (2) by e-mail - by sending a message to: kontakt.adr@uokik.gov.pl or (3) in writing or in person - at the Office's Headquarters at Plac Powstańców Warszawy 1 in Warsaw (00-030).

8.3 The consumer shall have the following examples of out-of-court means of handling complaints and claims: (1) a request for dispute resolution to a permanent amicable consumer court; (2) a request for out-of-court dispute resolution to a provincial inspector of the Inspectorate; or (3) the assistance of a district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g., Federation of Consumers, Association of Polish Consumers). Advice is provided, among other things, by e-mail at porady@dlakonsumentow.pl and at the consumer hotline number 801 440 220 (hotline open on Business Days, from 8:00 a.m. to 6:00 p.m., call charge at the operator's tariff).

8.4 The consumer has the opportunity to use out-of-court means of processing complaints and claims. Detailed information on this subject - including the relevant entities authorized to resolve consumer disputes out of court - is available on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl, as well as at the offices and websites of city or county consumer ombudsmen.

In particular, the consumer can take advantage of:

help from the locally competent Provincial Inspectorate of Trade Inspection-a list available at: https://www.uokik.gov.pl/wazne_adresy.php#faq595,
proceedings before a permanent amicable consumer court or a request for mediation - for more information visit: https://uokik.gov.pl/stale-sady-polubowne,
free assistance from a consumer ombudsman or a social organization for consumer protection.

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9. Right of withdrawal

9.1 A consumer who has entered into a remote contract may withdraw from the contract within 14 calendar days without stating a reason and without incurring costs, except for the costs specified in Section. 7.8 of the Regulations. To meet the deadline it is sufficient to send the statement before its expiration. A statement of withdrawal from the contract may be made, for example:

In writing to the address: 210 Bielska Street, 43-400 Cieszyn.
In electronic form via e-mail to: kontakt@strefadrukarek.pl.

9.2 Return of the Product - movables (including movables with digital elements) within the withdrawal from the contract may be made to the address: 210 Bielska Street, 43-400 Cieszyn.

9.3 A sample withdrawal form is included in Appendix No. 2 to the Consumer Rights Act and is additionally available in Section. 14 of the Regulations. The consumer may use the sample form, but it is not mandatory.

9.4 The period for withdrawal from the contract shall begin:

For a contract in the performance of which the Seller delivers the Product, being obliged to transfer its ownership (e.g. Sales Contract) - from taking possession of the Product by the consumer or a third party indicated by him/her other than the carrier, and in the case of a contract which: (1) involves multiple Products that are delivered separately, in batches or in parts - from taking possession of the last Product, batch or part, or (2) involves the regular delivery of Products for a fixed period - from taking possession of the first Product.
For other contracts - from the date of conclusion of the contract.

9.5 In the case of withdrawal from a remote contract, the contract is considered not concluded.

9.6 Products - movable things, including movable things with digital elements:

The Seller is obliged to return to the consumer immediately, no later than within 14 calendar days from the date of receipt of the consumer's statement of withdrawal from the contract, all payments made by the consumer, including the costs of delivery of the Product - a movable item, including a movable item with digital elements (except for additional costs resulting from the method of delivery chosen by the consumer other than the cheapest ordinary method of delivery available in the Online Store). The Seller shall refund the payment using the same method of payment used by the consumer, unless the consumer has expressly agreed to a different method of refund that does not involve any costs for the consumer. In the case of Products - movable items (including movable items with digital elements) - if the Seller has not offered to collect the Product from the consumer itself, it may withhold the refund of payments received from the consumer until it receives the Product back or the consumer provides proof of its return, whichever event occurs first.
In the case of Products - movable items (including movable items with digital elements) - the consumer is obliged to return the Product to the Seller immediately, no later than within 14 calendar days from the date on which he withdrew from the contract, or give it to a person authorized by the Seller for collection, unless the Seller offered to collect the Product himself. To meet the deadline it is sufficient to return the Product before its expiry.
The consumer shall be liable for any diminution in the value of the Product - a movable item (including a movable item with digital elements) - resulting from use beyond what is necessary to ascertain the nature, characteristics and functioning of the Product.

9.7 Products - digital content or digital services:

In the case of withdrawal from the contract for the provision of a Product - digital content or digital service - the Seller, from the date of receipt of the consumer's statement of withdrawal from the contract, may not use content other than personal data provided or created by the consumer during the use of the Product - digital content or digital service - provided by the Seller, except for content that: (1) are useful only in connection with the digital content or digital service that was the subject of the contract; (2) relate exclusively to the consumer's activity during the use of the digital content or digital service provided by the Seller; (3) have been combined by the trader with other data and cannot be separated from them or can be separated only with disproportionate effort; (4) have been produced by the consumer jointly with other consumers who can still use them. Except for the cases referred to in (1)-(3,) above, the Seller shall, at the request of the consumer, make available to the consumer content other than personal data that was provided or created by the consumer in the course of using the digital content or digital service provided by the Seller. In the event of withdrawal from the contract, the Seller may prevent the consumer from further use of the digital content or digital service, in particular by preventing the consumer from accessing the digital content or digital service or blocking the user account, which shall not affect the consumer's rights referred to in the preceding sentence. The consumer shall have the right to recover the digital content from the Seller free of charge, without hindrance from the Seller, within a reasonable period of time and in a commonly used machine-readable format.
In case of withdrawal from the contract for the provision of a Product - digital content or digital service, the consumer shall be obliged to stop using this digital content or digital service and making it available to third parties.

9.8 Possible costs associated with the withdrawal of the consumer from the contract, which the consumer is obliged to pay:

In the case of Products - movable items (including movable items with digital elements) - if the consumer has chosen a method of delivery of the Product other than the cheapest ordinary method of delivery available on the Online Store, the Seller shall not be obliged to reimburse the consumer for any additional costs incurred by him/her.
For Products - movable items (including movable items with digital elements) - the consumer shall bear the direct costs of returning the Product.
In the case of a Product - service, the performance of which - at the express request of the consumer - began before the expiration of the deadline for withdrawal from the contract, the consumer who exercises the right to withdraw from the contract after making such a request, is obliged to pay for the services performed until the withdrawal from the contract. The amount of payment shall be calculated in proportion to the extent of the performance performed, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount shall be the market value of the fulfilled performance.

9.9 The right of withdrawal from a contract concluded at a distance does not apply to consumers with respect to contracts:

9.9.1. (1) for the provision of services for which the consumer is obliged to pay the price, if the Seller has performed the service in full with the express and prior consent of the consumer, who was informed before the start of the service that after the performance by the Seller will lose the right to withdraw from the contract, and has accepted it; (2) in which the price or remuneration depends on fluctuations in the financial market, over which the Seller does not control, and which may occur before the expiry of the deadline for withdrawal from the contract; (3) in which the subject of performance is a Product - a movable thing (including a movable thing with digital elements) - non-refabricated, manufactured to the consumer's specifications or serving to meet his individualized needs; (4) in which the subject of performance is a Product - a movable thing (including a movable thing with digital elements) - subject to rapid deterioration or having a short shelf life; (5) in which the subject of the performance is a Product - a movable thing (including a movable thing with digital elements) - delivered in sealed packaging which cannot be returned after opening the packaging for health or hygienic reasons, if the packaging has been opened after delivery; (6) in which the subject of performance are Products - movables (including movables with digital elements) - which after delivery, due to their nature, are inseparably combined with other movables, including movables with digital elements; (7) in which the subject of performance are alcoholic beverages, the price of which was agreed upon at the conclusion of the Sales Agreement, the delivery of which may take place only after 30 days and the value of which depends on market fluctuations over which the Seller has no control; (8) in which the consumer expressly requested that the Seller come to him to perform urgent repair or maintenance; if the Seller provides in addition other services than those requested by the consumer, or provides Products - movable goods (including movable goods with digital elements) -,other than spare parts necessary for the performance of repair or maintenance, the consumer has the right to withdraw from the contract with respect to additional services or Products; (9) in which the subject of performance is sound or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery; (10) for the supply of newspapers, periodicals or magazines, except for a subscription contract; (11) concluded by means of a public auction; (12) for the provision of services in the field of accommodation, other than for residential purposes, transportation of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the day or period of service; (13) for the provision of digital content not delivered on a tangible medium, for which the consumer is obliged to pay the price, if the Seller has begun performance with the express and prior consent of the consumer, who has been informed before the beginning of the performance that after the performance by the Seller will lose the right of withdrawal from the contract, and has accepted it, and the Seller has provided the consumer with the confirmation referred to in Art. 15 (1) and (2) or Article 21 (1) of the Consumer Rights Act; (14) for the provision of services for which the consumer is obliged to pay the price in the case of which the consumer expressly requested the Seller to come to him for repair, and the service has already been fully performed with the express and prior consent of the consumer.

9.10 The consumer provisions contained in this Section 9 of the Terms and Conditions shall apply as of January 1, 2021 and for contracts concluded as of that date also to the Customer or Client who is a natural person entering into a contract directly related to his/her business activity, when it is evident from the content of the contract that it does not have a professional character for that person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.

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10. Digital products and the right to use digital products (license)

10.1 This clause 10 of the Terms and Conditions applies to Products sold as digital content (e.g. e-book) constituting a work within the meaning of the Copyright Law and thus being the subject of Copyright Law protection, and in respect of which copyrights are vested in the Seller or other third parties from whom the Seller has obtained the legally required permits for further marketing of these Products.

10.2 In matters not regulated in this section of the Terms and Conditions, the other provisions of the Terms and Conditions relating to the Products shall apply.

10.3 The Seller shall deliver the Digital Product that is the subject of the Order to the Customer by electronic shipment.

Electronic delivery may consist of making the Digital Product available to the Customer for download from the Online Store Account or delivering it in the form of a computer file (or a unique URL enabling its download) to the e-mail address indicated by the Customer when placing the Order.
Delivery of the Digital Product shall take place immediately, no later than within 24 hours from the crediting of the Seller's bank account or settlement account.
Electronic delivery is free of charge.

10.4 The Customer's use of the Product constituting a work within the meaning of the Copyright Law and thus being subject to the protection of the Copyright Law is possible only for non-commercial purposes, for the Customer's own use, within the scope of these Terms and Conditions, the provisions of the Copyright Law and possibly other license conditions established by the manufacturer or publisher of the Product.

10.5 Subject to exceptions provided by generally applicable laws, including, in particular, the Copyright Law and the regulation on permitted use, the Customer shall not be entitled to make the Product available to third parties or to use it for profit-making purposes.

10.6 To the extent that the Vendor has the right to authorize further use of the Product, it is understood that upon payment, the Customer is granted a non-exclusive, non-transferable, non-transferable and non-sublicensable license (including the right to authorize others to use the Product within the scope of the license granted) to use the Product, including the right to use the author's economic rights, without limitation as to territory and time, in the following fields of exploitation: (1) multiple downloads of the Product and its recording by digital technique in computer memory; (2) permanent or temporary display, reproduction or storage of the Product by digital technique; (3) permanent or temporary reproduction of the Product in whole or in part by technique to the extent necessary for display, reproduction or storage of the Product. Any rights other than the above not expressly granted to the Customer are reserved by the Seller, in particular, the Customer is not entitled to (1) distribute the Product, including renting the Product or copies thereof; (2) sublicense the Product (including the right to authorize others to use the Product); and (3) market the Product, including lending or renting.

10.7 The consumer shall not have the right to withdraw from the Sales Agreement referred to in Section. 9 of the Terms and Conditions, if its subject is a Digital Product, the delivery of which took place with the express consent of the consumer before the expiration of the 14-day period to withdraw from the contract and after the Seller has informed him of the loss of the right to withdraw from the contract.

10.8 The consumer provisions contained in this Section 10 of the Terms and Conditions shall apply as of January 1, 2021 and for contracts concluded as of that date also to the Customer or Client who is a natural person entering into a contract directly related to his/her business activity, when it is evident from the content of the contract that it does not have a professional character for that person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.

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11. Provisions for entrepreneurs

11.1 This Section 11 of the Terms and Conditions and all provisions contained therein are addressed to and thus binding only on a Customer or Customer who is not a consumer, and from January 1, 2021 and for contracts concluded from that date, who is not also a natural person entering into a contract directly related to his/her business activity, when it is clear from the content of the contract that it does not have a professional character for that person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.

11.2 The Seller shall have the right to withdraw from the Sales Agreement within 14 calendar days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may take place without giving any reason and does not give rise to any claims on the part of the Customer against the Seller.

11.3 The Seller's liability under the warranty for the Product or the Product's non-conformity with the Sales Agreement is excluded.

11.4 The Seller shall respond to the complaint within 30 calendar days of receipt.

11.5. the Seller has the right to limit the available payment methods, including requiring prepayment in full or in part, and this regardless of the payment method selected by the Customer and the fact of concluding the Sales Agreement.

11.6 The Service Provider may terminate the contract for the provision of Electronic Services with immediate effect and without indicating the reasons by sending a relevant statement to the Customer.

11.7 The liability of the Service Provider/Seller to the Customer/Client, regardless of its legal basis, shall be limited - both as part of a single claim, as well as for all claims in the aggregate - to the amount of the price paid and delivery costs under the Sales Agreement, but no more than one thousand zlotys. The limitation of the amount referred to in the preceding sentence shall apply to all claims made by the Customer/Client against the Service Provider/Seller, including in the absence of a Sales Agreement or unrelated to a Sales Agreement. The Service Provider/Seller shall be liable to the Service Recipient/Customer only for typical damages foreseeable at the time of conclusion of the contract and shall not be liable for lost profits. The Seller shall also not be liable for any delay in transportation of the shipment.

11.8 Any disputes arising between the Seller/Service Provider and the Customer/Service Provider shall be submitted to the court having jurisdiction over the seat of the Seller/Service Provider.

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12 Product reviews

12.1 The Seller shall allow its Customers to issue and access reviews of Products and the Online Store under the terms of this section of the Terms and Conditions.

12.2 Issuing an opinion by the Customer is possible after using a form that allows adding an opinion about the Product or the Online Store. This form can be made available directly on the website of the Online Shop (including by means of an external widget) or can be made available by means of an individual link received by the Customer after the purchase to the e-mail address provided by the Customer. When adding an opinion, the Customer may also add a graphic rating or a picture of the Product - if such an option is available in the opinion form.

12.3 An opinion about a Product may be issued only for the actually purchased Products in the Seller's Online Store and by the Customer who purchased the Product under review. It is forbidden to conclude fictitious or sham Sales Agreements for the purpose of issuing an opinion about the Product. An opinion about the Online Store may be issued by a person who is a Customer of the Online Store.

12.4 Adding opinions by Clients may not be used for illegal activities, in particular, for activities constituting an act of unfair competition, or activities violating personal rights, intellectual property rights or other rights of the Seller or third parties. The Client, when adding an opinion, is obliged to act in accordance with the law, these Regulations and good morals.

12.5 Opinions may be made available directly on the website of the Online Store (e.g. next to a given Product) or in an external service collecting opinions, with which the Seller cooperates and to which it links on the website of the Online Store (including by means of an external widget placed on the website of the Online Store).

12.6 The Seller shall ensure that published reviews of Products come from its Customers who have purchased the Product. To this end, the Seller shall take the following steps to verify that the reviews come from its Customers:

Publishing an opinion issued using a form available directly on the Online Store website requires prior verification by the Seller. Verification consists in checking the compliance of the opinion with the Terms and Conditions, in particular, checking whether the person giving the opinion is a Customer of the Online Store - in this case, the Seller checks whether the person has made a purchase at the Online Store, and in the case of an opinion on a Product, the Seller additionally checks whether the person has purchased the reviewed Product. Verification is carried out without undue delay.

12.7 Any comments, appeals against the verification of opinions, or objections as to whether a given opinion comes from the Customer or whether a given Customer has purchased a given Product may be submitted in a manner analogous to the complaint procedure indicated in Section 6 of the Terms and Conditions.

12.8 The Seller shall not post or have another person post false opinions or recommendations of Customers, and shall not distort opinions or recommendations of Customers for the purpose of promoting its Products. Seller provides both positive and negative reviews.

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13. Illegal content and other content that does not comply with the rules

13.1 This section of the Terms and Conditions contains provisions under the Digital Services Act as it relates to the Online Store and the Service Provider. As a rule, the Service Recipient is not obliged to provide content when using the Online Store, unless the Terms and Conditions require specific data (e.g. data for placing an Order). The Service Recipient may be able to add opinions or comments in the Online Store using tools provided by the Service Provider for this purpose. In any case of providing content by the Service Recipient is obliged to comply with the rules contained in the Regulations.

13.2 CONTACT POINT - The Service Provider designates the email address kontakt@strefadrukarek.pl as a single point of contact. The point of contact shall enable the Service Provider to communicate directly with the authorities of the Member States, the European Commission and the Digital Services Council, and at the same time shall enable the recipients of the service (including the Service Recipients) to communicate directly, quickly and in a friendly manner with the Service Provider electronically, for the purpose of applying the Digital Services Act. The Service Provider shall indicate the Polish language and the English language for communication with its point of contact.

13.3 Procedure for reporting Illegal Content and acting in accordance with Article 16 of the Digital Services Act:

At the email address kontakt@strefadrukarek.pl, any person or any entity may report to the Service Provider the presence of certain information that the person or entity considers to be Illegal Content.
The notification should be sufficiently precise and adequately justified. To this end, Service Provider shall allow and facilitate submissions to the email address provided above that contain all of the following: (1) a sufficiently substantiated explanation of the reasons why the person or entity alleges that the reported information constitutes Illegal Content; (2) a clear indication of the exact electronic location of the information, such as the exact URL(s), and, where applicable, additional information to identify the Illegal Content, as appropriate to the type of content and the specific type of service; (3) the name and email address of the person or entity making the report, except for a report concerning information deemed to be related to one of the offenses referred to in Art. 3-7 of Directive 2011/93/EU; and (4) a statement confirming the bona fide belief of the person or entity making the notification that the information and allegations contained therein are correct and complete.
The notification referred to above shall be deemed to give rise to actual knowledge or knowledge for the purposes of Article 6 of the Digital Services Act with respect to the information to which it relates, if it enables the Service Provider acting with due diligence to determine-without detailed legal analysis-the illegal nature of the activity or information in question.
If the notification contains electronic contact information of the person or entity that made the notification, the Service Provider shall without undue delay send such person or such entity an acknowledgement of receipt of the notification. The Service Provider shall also notify such person or such entity without undue delay of its decision with respect to the information to which the notification relates, providing information on how to appeal the decision.
The Service Provider shall consider all notifications it receives under the mechanism referred to above and make decisions with respect to the information to which the notifications relate in a timely, non-arbitrary and objective manner and with due diligence. If the Service Provider uses automated means for the purpose of such processing or decision-making, it shall include information on this in the notification referred to in the preceding paragraph.

13.4 Information on the restrictions that the Service Provider imposes in connection with the use of the Online Store, with regard to the information provided by the Service Recipients:

The following rules apply to the delivery of any content on the Online Store:

obligation to use the Online Store, including to post content (e.g., as part of opinions or comments), in accordance with its purpose, these Regulations and in a manner consistent with the law and good morals, with due regard to respect for the personal rights and copyrights and intellectual property rights of the Service Provider and third parties;
obligation to enter content that is factually correct and not misleading;
prohibition of providing unlawful content, including prohibition of providing Illegal Content;
prohibition on sending unsolicited commercial information (spam) via the Online Store;
prohibition of providing content that violates generally accepted rules of netiquette, including content that is vulgar or offensive;
obligation to have-if necessary-all required rights and permissions to provide such content on the pages of the Online Store, in particular copyright or required licenses, permissions and consents to use, distribute, share or publish it, especially the right to publish and distribute in the Online Store and the right to use and distribute the image or personal data in the case of content that includes the image or personal data of third parties;
obligation to use the Online Store in a manner that does not pose a security risk to the Service Provider's data communications system, the Online Store or third parties.

The Service Provider reserves the right to moderate content provided by Service Recipients to the Online Store website. Moderation is carried out in good faith and with due diligence and on the Service Provider's own initiative or upon notification received in order to detect, identify and remove Illegal Content or other content that does not comply with the Terms and Conditions, or to prevent access to it or to take the necessary measures to comply with the requirements of European Union law and national law compatible with European Union law, including the requirements set forth in the Digital Services Act, or the requirements contained in the Terms and Conditions.
The moderation process may be done manually by a human being or may rely on automated or semi-automated tools to help the Service Provider identify Illegal Content or other content that does not comply with the Terms and Conditions. Once such content has been identified, the Service Provider shall make a decision as to whether to remove or disable access to the content, or otherwise limit its visibility, or take such other action as it deems necessary (e.g., contact the Service Recipient to clarify objections and amend the content). The Service Provider shall clearly and easily understandably inform the Client who provided the content (if it has his contact information) of its decision, the reasons for its decision and the available options for appealing the decision.
In exercising its rights and obligations under the Digital Services Act, the service provider shall act with due diligence, in an objective and proportionate manner and with due regard to the rights and legitimate interests of all parties involved, including the recipients of the service, in particular taking into account the rights enshrined in the Charter of Fundamental Rights of the European Union, such as freedom of expression, freedom and pluralism of the media and other fundamental rights and freedoms.

13.5 Any comments, complaints, complaints, appeals or objections regarding decisions or other actions or lack of actions taken by the Service Provider on the basis of a notification received or a decision of the Service Provider made in accordance with the provisions of these Regulations may be submitted in a procedure analogous to the complaint procedure indicated in Section 7. of the Regulations. The use of this procedure is free of charge and allows the submission of complaints electronically to the e-mail address provided. The use of the procedure for filing and processing complaints is without prejudice to the right of the person or entity in question to initiate proceedings before a court of law and does not affect his other rights.

13.6 The Service Provider shall consider all comments, complaints, complaints, appeals or objections to decisions or other actions or inaction taken by the Service Provider based on a notification received or decision made in a timely, non-discriminatory, objective and non-arbitrary manner. If the complaint or other notification contains sufficient reasons for the Service Provider to believe that its decision not to take action in response to the notification is unjustified or that the information complained of is not illegal and in violation of the Rules, or contains information indicating that the complainant's action does not justify the measure taken, the Service Provider shall, without undue delay, rescind or modify its decision as to whether to remove or prevent access to the content or otherwise limit its visibility, or take such other action as it deems necessary.

13.7 Service Recipients, persons or entities that have reported Illegal Content to whom Service Provider's decisions regarding Illegal Content or content that does not comply with the Terms of Service are directed, shall have the right to choose any out-of-court dispute resolution body certified by the Digital Services Coordinator of the Member State to resolve disputes regarding these decisions, including with respect to complaints that have not been resolved through Service Provider's internal complaint handling system.

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14. Final Provisions

14.1 Contracts concluded through the Online Store are concluded in the Polish language.

14.2 In accordance with the Batteries and Accumulators Act, the Seller shall be obliged to accept used Batteries and used Accumulators from the End User Customer.

14.3 Amendment of the Regulations:

The Service Provider reserves the right to amend these Terms and Conditions for important reasons, that is: changes in the law; changes in the methods or dates of payment or delivery, being subject to legal or regulatory obligations; changes in the scope or form of the Electronic Services provided; addition of new Electronic Services; the need to counteract unforeseen and imminent threats related to the protection of the Online Store, including the Electronic Services and the Service Recipients/Customers from fraud, malware, spam, data breaches or other cyber security threats - to the extent that these changes affect the implementation of the provisions of these Terms and Conditions.
Notification of proposed changes shall be sent at least 15 days in advance of the effective date of such changes, except that a change may be made without observance of the 15-day notification period in the event that the Service Provider: (1) is subject to a legal or regulatory obligation under which it is required to amend its Terms and Conditions in a manner that prevents it from complying with the 15-day notice period; or (2) needs to amend its Terms and Conditions on an exceptional basis to address an unforeseen and imminent threat related to the protection of the Online Store, including the Electronic Services and Service Recipients/Customers from fraud, malware, spam, data breaches or other cyber security threats. In the last two cases referred to in the preceding sentence, the implementation of changes shall take place with immediate effect, unless it is possible or necessary to apply a longer period for the implementation of changes, which shall be notified by the Service Provider in each case.
In the case of contracts of a continuous nature (e.g., provision of Electronic Service - Account), the Customer has the right to terminate the contract with the Service Provider before the expiration of the notice period for the proposed changes. Such termination shall become effective within 15 days of receipt of the notice. In the case of a continuous contract, the amended Terms and Conditions shall be binding on the Service Recipient if he has been properly notified of the changes in accordance with the notification period prior to their implementation and has not terminated the contract during this period. In addition, at any time after receiving notification of the changes, the Service Recipient may accept the changes being made and thus waive the continuation of the notification period. In the case of the conclusion of a contract of a nature other than continuous contracts, the amendments to the Terms and Conditions will not in any way affect the rights acquired by the Service Recipient before the effective date of the amendments to the Terms and Conditions, in particular, the amendments to the Terms and Conditions will not affect Orders already placed or placed and Sales Agreements concluded, executed or performed.
In the event that an amendment to the Terms and Conditions would result in the introduction of any new fees or an increase in current fees, the consumer has the right to withdraw from the contract.

14.4 Matters not covered by these Regulations shall be governed by generally applicable provisions of Polish law, in particular: Civil Code; the Act on Provision of Electronic Services of July 18, 2002 (Journal of Laws 2002 No. 144, item 1204, as amended); the Act on Consumer Rights; and other relevant provisions of commonly applicable law.

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15. Model withdrawal form (Appendix number 2 to the Consumer Rights Act)

Model withdrawal form (this form must be completed and returned only if you wish to withdraw from the contract):

Address: Power Tools Marek Bielesz Spółka komandytowa, 210 Bielska St., 43-400 Cieszyn, strefadrukarek.pl
I/We(*) hereby give notice(*) of my/our withdrawal from the contract for the sale of the following goods(*) the contract for the supply of the following goods(*) the contract for the performance of the following goods(*)/for the provision of the following service(*)
Date of contract(*)/acceptance(*)
Name of consumer(s)
Address of consumer(s)
Signature of the consumer(s) (only if the form is sent on paper)
Date

(*) - delete as appropriate

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